Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Stream TV Depot ("we", "us", "our") will consider refunds for subscription fees and other charges paid for the Service. By subscribing to or purchasing any plan, you acknowledge and agree to this Policy in conjunction with our Terms & Conditions.

2. Subscription Plans

All subscriptions are billed in advance on a recurring basis (monthly, annual, or as otherwise specified at checkout). Subscription fees are generally non-refundable, except as expressly set out below or as required by applicable law.

3. 7-Day Refund Window for New Subscribers

First-time customers may request a full refund of their initial subscription payment within seven (7) calendar days of the original purchase date, provided that:

• You have not used more than a nominal amount of platform resources (storage, bandwidth, or streaming minutes);
• You have not launched a live event or broadcast a published channel to end-viewers;
• The account has not been suspended or terminated for violation of our Terms.

4. Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Renewal payments for monthly or annual subscriptions after the renewal date;
• Usage-based charges (bandwidth, storage overage, transcoding minutes, ad-serving fees);
• One-time setup, onboarding, customization, or professional-services fees;
• Domain registrations, SSL certificates, third-party licenses, DRM, or app-store fees passed through to providers;
• Charges related to white-label or custom OTT app builds once development has commenced;
• Accounts terminated for violation of our Terms & Conditions or Acceptable Use Policy.

5. Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation stops future renewal charges but does not generate a refund for the current billing period. You will continue to have access to the Service until the end of the paid period.

6. Service Outages & Service-Level Credits

For prolonged unplanned outages directly attributable to Stream TV Depot infrastructure, eligible customers on qualifying plans may receive service credits as per the applicable Service Level Agreement (SLA). Service credits are issued as credits against future invoices and are not paid as cash refunds.

7. Duplicate or Erroneous Charges

If you believe you were charged in error or charged more than once for the same item, please contact us within 30 days of the charge. Verified duplicate or erroneous charges will be refunded in full to the original payment method.

8. How to Request a Refund

To request a refund, contact our billing team with:

• The email address associated with your account;
• The invoice number or order ID;
• The date and amount of the charge;
• A brief description of the reason for the refund request.

We will review your request and respond within 5–7 business days.

9. Refund Processing

Approved refunds are processed to the original payment method used for the purchase. Depending on your bank or card issuer, it may take an additional 7–14 business days for the refund to appear on your statement. Refunds for payments made via third-party providers (e.g. mobile app stores) are subject to the policies of that provider.

10. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Filing a chargeback without first contacting support may result in immediate suspension of your account pending resolution.

11. Changes to This Policy

We may modify this Refund Policy at any time. Changes apply to purchases made after the updated effective date. Material changes will be communicated through the Platform or via email.

12. Contact

For refund requests or billing questions, please contact our support team through the channels listed on our website.