Privacy Policy

Last updated: June 9, 2026

1. Introduction

Stream TV Depot ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have. It applies to our website, dashboards, OTT applications, and all related services (collectively, the "Service").

2. Information We Collect

We collect the following categories of information:

  • Account information: name, email, company, billing address, and password.
  • Payment information: processed through secure third-party payment providers; we do not store full card details.
  • Content data: videos, streams, metadata, thumbnails, and configuration you upload.
  • Usage data: log files, IP address, device type, browser, OS, referring URLs, and feature usage.
  • Viewer analytics: playback events, watch time, geography, and device — aggregated for you and for service operation.
  • Cookies & similar technologies: for authentication, preferences, security, and analytics.
  • Communications: support tickets, emails, and chat messages with our team.

3. How We Use Information

  • To provide, maintain, secure, and improve the Service;
  • To process payments and manage subscriptions;
  • To provide customer support and respond to inquiries;
  • To detect, prevent, and respond to fraud, abuse, and security incidents;
  • To send service announcements, security alerts, and (with consent) marketing communications;
  • To comply with legal obligations and enforce our Terms;
  • To generate aggregated, de-identified analytics about platform usage.

4. Legal Bases (GDPR)

For users in the European Economic Area and the United Kingdom, we process personal data on the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests (such as securing and improving the Service), and consent (where required, e.g. marketing and non-essential cookies).

5. Sharing of Information

We do not sell your personal data. We share information only with:

  • Service providers who help us operate the Platform (hosting, CDN, DRM, payments, email, analytics) under contractual confidentiality and data-protection obligations;
  • Business transfers in connection with mergers, acquisitions, or asset sales;
  • Legal authorities when required by law, subpoena, court order, or to protect rights, property, or safety;
  • With your consent for any other purpose disclosed at the time.

6. International Data Transfers

The Service uses globally distributed infrastructure. Your data may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data in cross-border transfers.

7. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or de-identify it in accordance with our retention schedule.

8. Security

We implement technical and organizational measures including encryption in transit (TLS), encryption at rest where applicable, access controls, audit logging, and regular security reviews. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you;
  • Request correction or deletion of your data;
  • Object to or restrict certain processing;
  • Request portability of your data;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with your local data-protection authority.

To exercise these rights, contact us through the channels on our website.

10. Cookies

We use essential cookies for authentication and security, and optional analytics or marketing cookies where permitted. You can control cookies through your browser settings; disabling certain cookies may affect the Service.

11. Children's Privacy

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced through the Platform or via email. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

13. Contact Us

For privacy-related questions, requests, or complaints, please contact us through the channels listed on our website.